Whether you are looking to remodel your kitchen, basement, or even the bathroom in your Toronto home, choosing the right contractor is one of the most important decisions you will make. Not only will this decision affect the final outcome of the project, but it will provide you with a smooth and enjoyable experience.

And while the quality of work that the contractor in Canada completes is of utmost importance, it isn’t the only thing that should be taken into consideration. There are many factors that must be evaluated.

Things to Consider When Looking for a Contractor

Not all contractors are the same and it is important that you don’t rush into hiring any company or professional without a full evaluation. Here are just a few things you should consider as you make your choice.

Basic Background Information: You want to ensure that the contractor you choose meets all necessary requirements to legally perform the work. For example, does the company have a current license? What does their insurance coverage look like? These aspects are all important to help you ensure the project is done well and if any problem occurs, that the proper documentation and coverage is available.

Recommendations: If you have a contractor in mind, ask if they can provide references from former clients. You want to speak with past clients to not only determine the company’s quality of work but to also learn how easy they were to work with. You want to work with experts who are friendly, knowledgeable, and honest. Ask about how well the company worked within a budget, followed a schedule, and more. It is also a smart idea to determine if the company has any legal actions against them.

Offers Ideas and Listens to Your Own: This is your home and your project. What you want to do and the ideas you have should be expressed and implemented by the contractor. Good contractors will help you incorporate your ideas and create the space that you envision. But, they also have their own ideas and tips for enhancing the space. Some of the best contractors, like The Renovators of Canada, have a gallery of past projects they have completed so you can easily gather ideas and piece together a stunning space.  

What Type of Customer Service Training Is Important?

In addition to the items listed above, customer service must be a priority and for The Renovators of Canada, it is. They understand that customer service is what creates loyal customers and it encourages the recommendations and referrals to help their business succeed. But even more important, they understand that this is your home — one of the biggest investments you will ever make. A home renovation can be a frustrating and inconvenient process and they want to make the process as smooth and enjoyable for you as possible. Here are a few areas where this home remodel company is striving to ensure you experience incredible customer service.

1. They Are the Experts

When you are tackling a big project such as a basement remodel or a kitchen renovation, you will likely have dozens of questions and concerns. You want to work with a company that will not only provide you with a detailed explanation but will also ensure that you understand and feel good about their explanation. Additionally, you shouldn’t have to wait a long time for a response either. Rather than wait for days for these questions and concerns to be answered, they should be answered in a fast and timely manner.

2. Very Friendly and Upbeat

A home remodel is a very exciting project but it can also be very challenging and frustrating. A good contractor, such as The Renovators of Canada, recognize that. No matter how you are feeling, they should be friendly and warm. You should feel comfortable coming to them with questions or concerns and you should walk away from any employee from the company in good spirits.

3. Listen to What You Say

Whether you are concerned about a change in plans, the price, or just don’t love the current design ideas, an employee from the best companies should be there to listen to your concerns. They should not shrug you off but work with you to address your concerns. And if you are in need of more ideas or how to customize your current plan before the heavy work begins, speak up and let them know.

4. Fully Trained

Strong customer service begins with fully trained employees. Workers who don’t know what they are doing or don’t fully understand their responsibilities cannot provide proper assistance to their clients. You want to ensure that all employees — no matter their job position or their role in the company — are fully trained. When the staff knows what they are doing, it not only reflects in their overall product but also with each client’s experience.

Safety Training: What You Should Know

When training employees, it shouldn’t simply be time spent focusing on a new policy or how to complete a certain document. Much attention should be placed on the safety of the workers, the home, and any other individual in proximity. Safety training should be mandatory and ongoing. It should not be a one-time training. While many contractors, such as The Renovators of Canada, make safety training a priority, here are a few things you should know and watch out for.

It Encompasses a Variety of Situations

This safety training should focus on a variety of situations from those that are very small and minor to major incidents. The better trained the employees are for certain situations, the more confident clients can feel trusting these workers in their home and with such major projects in their home.

It Is Ongoing

As mentioned previously, safety training should not be a one-time event. As safety policies and procedures change, new training should be made available to employees. Plus, employees should review the content they learn on a regular basis to help them stay up-to-date and ready for whatever the day may throw at them. Additionally, it is important that all employees receive thorough training when first hired to ensure they are trained and aware of any specific policies and procedures to prevent putting themselves or anyone else in danger.

Why the Renovators of Canada Are Your Best Choice

As you narrow down your options of contractors who can help you complete that bedroom renovation or the bathroom remodel in your Toronto home, The Renovators of Canada should be at the top of your list. Not only do they have all the basic needs such as licensing and insurance to ensure a legal project, but they are willing to listen to your needs and offer many ideas to add a custom look to your home. Plus, their extensive training helps you feel confident in their work and in the safety of your home and the workers in it.

Choosing contractors can feel overwhelming — sometimes just as overwhelming as the project itself — but with the right team to work with, you will have a beautiful home that you love and a hassle-free and incredible renovation process.

Contact The Renovators of Canada today to book a free planning session and experience an incredible home remodel.